Thank you for shopping with Maleka Vincent, Tryer’s Empire™, and Wolves in Sheep’s Clothing™. We are committed to providing quality products and a smooth customer experience. Please review our Shipping and Returns Policy carefully before placing an order.

1. Shipping Policy Order Processing

All orders are processed after payment has been successfully confirmed.

Processing times may vary depending on:

• Product availability
• Order volume
• Custom or pre-order items
• Public holidays and weekends

Typical processing times:

• Books: 5–10 business days
• Apparel (Hoodies & Sweaters): 5–10 business days
• Bundles: 3–10 business days
• Custom Orders: As agreed upon during purchase

Processing times do not include shipping or delivery times.

2. Shipping Locations

We currently ship throughout:

• South Africa
• Selected International Destinations (where available)

If your country is not listed during checkout, please contact us before placing your order.

3. Shipping Costs

Shipping fees are calculated based on:

• Delivery location
• Package size and weight
• Courier rates
• Order value

Shipping costs will be displayed before payment is completed.

4. Delivery Timeframes

Estimated delivery times:

South Africa

• Major Cities: 2–7 Business Days
• Regional Areas: 3–10 Business Days
• Remote Areas: 5–14 Business Days

International Orders

• Estimated 14–30 Business Days
• Delivery times may vary depending on customs processing and local courier services.

These delivery estimates are not guaranteed.

5. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring shipment progress using the provided tracking information.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays, failed deliveries, or additional courier charges resulting from:

• Incorrect addresses
• Incomplete addresses
• Incorrect contact information

Additional shipping fees may apply if orders need to be re-shipped.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact us.

While we will assist in investigating delayed shipments, we cannot guarantee courier delivery times.

Tryer’s Empire™ is not liable for delays caused by:

• Courier service disruptions
• Weather conditions
• Strikes
• Customs delays
• Force majeure events
• Public holidays

8. Damaged Items

If your order arrives damaged, please notify us within 7 days of receiving your package.

Please provide:

• Order Number
• Description of the issue
• Clear photographs of:
  
  • The damaged item
  • Packaging
  • Shipping label

Failure to provide supporting evidence may affect eligibility for replacement or refund consideration.

9. Returns Policy

We want you to be satisfied with your purchase.

Return requests may be considered under the following circumstances:

Eligible Returns

• Incorrect product received
• Product damaged during delivery
• Manufacturing defect
• Missing items from order

Requests must be submitted within 7 days of receiving your order.

10. Non-Returnable Items

For hygiene, customization, and intellectual property reasons, the following items are generally non-returnable:

Books

Books cannot be returned if:

• They have been read extensively
• They are damaged by the customer
• They show signs of misuse

Apparel

Hoodies and sweaters cannot be returned if:

• They have been worn
• They have been washed
• Tags have been removed
• They show signs of damage caused after delivery

Custom Products

Custom-made products, personalized items, and special orders are non-refundable unless defective.

11. Exchanges

Size exchanges for apparel may be considered subject to:

• Stock availability
• Product condition
• Return approval

Customers may be responsible for return shipping costs associated with exchanges.

12. Refunds

Approved refunds may be processed when:

• A replacement is unavailable
• The item cannot reasonably be repaired or replaced
• For our books we do not offer refunds
• A return qualifies under applicable consumer protection laws

Refunds will be issued using the original payment method where possible.

Processing times may vary depending on your payment provider.

13. Return Shipping Costs

Unless otherwise required by law:

We Cover Return Shipping If:

• Incorrect product was sent
• Product arrived damaged
• Manufacturing defect exists

Customer Covers Return Shipping If:

• Wrong size selected
• Change of mind
• Incorrect product chosen during checkout

14. Pre-Order Products

Pre-order items are subject to production schedules.

Customers acknowledge that:

• Estimated delivery dates may change.
• Delays may occur due to manufacturing or supply chain issues.

Pre-orders may not be cancelled once production has commenced unless otherwise stated.

15. Wholesale Orders

Wholesale purchases may be subject to separate shipping and return agreements.

Approved wholesale partners should refer to their wholesale agreement for specific terms.

16. Consumer Rights

Nothing in this policy limits any rights available under applicable consumer protection laws, including the Consumer Protection Act (CPA) of South Africa.

Customers retain all statutory rights provided by law.

17. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Maleka Vincent
Director & Founder — Tryer’s Empire™

Email: info@malekavincent.co.za
WhatsApp: 062 992 2874
Website: www.malekavincent.co.za

©2026 Maleka Vincent | Tryer’s Empire™ | Wolves in Sheep’s Clothing™. All Rights Reserved.